Abordagem sobre o impacto da adopção dos sistemas de informação tecnológica no nível operacional das empresas: caso postos de abastecimento de combustível afectos à sonangol - ep no município do huambo

Paulino Ricardo

Authors

Paulino Ricardo Universidade José Eduardo dos Santos https://orcid.org/0000-0003-4246-2046

Keywords:

Technology, Information, Systems, Performance, Strategy, Operational, level, Cost, Reduction, Increasing, Return.

Abstract

The main objective of the present study is to contribute to the understanding of the impact and the procedures of adopting the technology information systems on the operational level of companies, using the petrol stations affiliated with Sonangol for case study. The research has been conducted on the bases of qualitative perspective despite the statistic indicators in the process of determining the sample. It is also important to stress the fact that the data processing has been supported by the software statistic package of SPSS and Excel 2010 combined. The results reveal some limitations of the technology information system adopted for customer service and also confirm the existence of excessive number of labour not properly committed to work. All in all, it is understood that an updated information system coupled with the consolidation strategy could clearly lead to a performance improvement for petrol stations affiliated with Sonangol in Huambo municipality.

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